Email ussupport@kwayes.com
Write to usWe usually reply within two working days. Write from the email address on your Kwayes account so we can find it, and tell us your username and which phone you use.
Selling
How do I sell my car?
Tap the pink + in the bottom bar. Film a 60-second walkaround, or pick a video from your phone, then add the make, model, year, mileage, price, emirate and regional spec, and publish. Your video uploads while you fill in the details.
What should my video show?
The camera checklist guides you: the outside of the car, the interior, the dashboard with the mileage, and the engine. Film in daylight, hold the phone upright, and keep your number plate and other people out of the shot if you prefer.
How long does my listing stay up?
60 days from when it is published. After that it expires and leaves the feed. Take it down sooner once the car is sold.
Does it cost anything to list a car?
No. Browsing, messaging and listing a car are free.
How do I get a verified dealer profile?
Email support@kwayes.com with your dealership’s name, your Kwayes username and a copy of your trade licence. Once we’ve checked it, a pink check appears next to your name.
Buying
How do I contact a seller?
Tap Chat on any car. The conversation stays in your Inbox, linked to that car. You don’t need to share your phone number.
How do I save a car for later?
Double-tap the video, or tap the heart on the right.
What does GCC, US or EU spec mean?
It is where the car was built to be sold. GCC spec cars were made for the Gulf’s heat and sold new in the region. US, EU and other specs are imports. Filter by spec in Search.
Does Kwayes check the cars?
No. Kwayes doesn’t inspect cars or take part in sales. Check the car and its Mulkiya yourself, or have it inspected, before you pay.
Your account
I didn’t get my sign-in code
Check your spam or junk folder, and that you typed your email correctly. A code is valid for 15 minutes; wait a minute before asking for a new one. Still nothing? Email us from that address.
How do I change my username or profile photo?
Go to Profile and tap Edit profile.
How do I delete my account?
Go to Profile, then Delete account, and confirm. Everything is deleted straight away. See deleting your account for the details, or to ask without the app.
Safety
How do I report a listing?
Open the listing, tap Report this listing and pick a reason: scam, wrong price or details, already sold, inappropriate video, spam, or something else. Your report is anonymous, and we review it within 24 hours.
How do I block someone?
Open their profile and tap Block. They can’t message you any more and their cars disappear from your feed. You can also report them from the same place.
How do I stay safe when buying?
- Keep the conversation in Kwayes until you’re ready to meet.
- Meet in daylight, in a public place, and bring someone with you.
- Check that the Mulkiya matches the car and the seller.
- Never pay a deposit, or anything else, for a car you haven’t seen.
- If a deal looks too good to be true, report the listing.
Read our community guidelines, terms of use and privacy policy.